HOUSING BENEFITS

Derby's housing benefits backlog has been declared among the worst in the country, two months after the city council boasted it had beaten national standards. In a quarterly report on the benefits system released this month by the Government's Department for Work and Pensions (DWP), Derby was listed as taking an average of 70 days to deal with every new claim. In May, a performance monitoring report was presented to the council's cabinet declaring all new housing benefit claims were being dealt with in less than 36 days, the target set by the DWP.

At that time Don McLure, the council's assistant director of revenues and benefits, hoped the standard would be maintained. But the department has found it difficult to cope after external agency Middlesex-based Barony Backlog Busters, brought in to deal with department's massive backlog of 7,400 claims, left in May. It currently takes an average of three weeks for a new claim to be appraised once it arrives in the department.

Marilyn Osborn, benefits manager, said, "Obviously we're fully self-sufficient now. We have appointed new staff but they're in training. And some staff are on holiday. While three weeks to look at a claim is not good, it's better than it was." The department now has a backlog of 3,615 claims. Of these, 1,309 are waiting for additional information from tenants. Of the remaining 2,306 claims, 379 are more than three weeks old. Mr McLure said, "We still need to make improvements but we are keeping up with things."

The DWP has given the council £13,000 to speed up the way it deals with claims in order to meet its targets. This funding will be used to create a mini call-centre to go into the housing benefit department - it will buy new telephone lines and equipment. The lines will be open between 8.30am and 5pm rather than 1.30pm. The changes will be introduced in September and are due to be fully operational by the end of the year.

Housing benefit applications are to be speeded up. New changes will mean tenants can fill in their forms at their local housing office before these are sent to the authority's housing benefit service. The Regional Director for the Home Housing Association Sue Cook said, "The real benefit is going to be for the tenants because they shouldn't have the delays that they've had in getting all the housing benefit processed when all the information isn't there."