Springwell veterinary surgery wishes to provide the best quality health care for your pet. Please take the time to fill in our feedback form and let us know how we are doing. Your comments will help towards creating a better practice.
Firstly, can you tell us how your would rate the following aspects of your visit:
Q1. The efficiency & politeness of the person who first dealt with you when you rang the surgery.
Excellent Good Fair Poor
Q2. The way in which the nursing staff dealt with you when you arrived at the surgery.
Q3. How long you had to wait to be seen by a vet?
Seen straight away Up to 10 minutes 10 to 20 minutes 20 to 30 minutes 30 minutes +
Q4. The general cleanliness and comfort of the surgery?
Q5. The friendliness, patience and politeness of the vet.
Q6. How well the vet explained your pets condition and treatment.
Q7. Do you consider that the surgery provides a professional service that represents good value for money?
Yes No
If your answer is "No" could you please tell us why ?
Q8. Are you likely to return or recommend the surgery to your friends?
Q9. How did you find out about Springwell Veterinary Surgery?
Recommendation
Yellow Pages
Thomson Local
Web Site
Other
Q10. Do you have any further questions or comments?
Finally, if you would like us to contact you in answer to any questions you may have, please leave your details here.
Thank you for your feedback.
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